Refund and Cancellation Policy

Last updated: 14 September 2026

How to cancel

You can cancel your subscription yourself, at any time, from My Account. No e-mail or phone call is required, and there is no cancellation fee or minimum term.

Cancelling stops the next monthly charge. You keep access until the end of the period you have already paid for; we do not cut off access on the day you cancel.

Right of withdrawal (EU / UK consumers)

As a consumer in the European Union or the United Kingdom you normally have 14 days to withdraw from a distance contract.

Because this is a digital service that starts immediately, we ask you, at the moment of subscribing, to give your express consent to immediate performance and to acknowledge that you thereby lose your right of withdrawal once streaming has begun. If you have not yet streamed any video, you may still withdraw within 14 days and we will refund the payment in full.

Refunds

Apart from the withdrawal right above, subscription fees are generally non-refundable, because access to the full line-up is granted immediately.

We will, however, issue a refund in the following cases:

• Duplicate or incorrect charge — refunded in full.
• The Service was unavailable for a substantial part of a paid month due to a fault on our side — refunded in proportion to the affected period.
• Charge not authorised by you — refunded in full once confirmed.

Refunds are made to the original payment method. Please allow up to 10 business days for the amount to appear on your statement, depending on your card issuer.

How to request a refund

Write to info@369.vc with the e-mail address on your account and the date of the charge. We reply within 5 business days.

Changes to the line-up

Titles are added and removed each month. A change in the line-up is not by itself a ground for a refund; if you no longer wish to continue, you can cancel at any time as described above.